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Support ticket

Use the following form to create a new support ticket. If you already have an open support ticket, please reply to your ticket email instead of using this form.

When creating a new ticket, please be as descriptive as possible so we can assist you better.

First & Last name (*) Please enter your full name.
Email Address (*)
Please enter a valid email address
Company / Organization
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System Serial #
Enter the serial number of the machine you are creating a support ticket for. If you have a question on a cluster-wide issue, enter a serial number from any node in your cluster.
Support type
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Please enter a short subject of this support ticket.
Question or Problem (*)
Please enter your question / problem.
Invalid Input Please upload any file that will help us in diagnosing your issue (max 4MB).
Verification (*) Verification
You must enter the text as shown in the image Type the 4 letters you see in the image above.
Contact Info

Support by phone

Our technical support department is open 9AM to 5PM CST.  If you have a 24x7 support contract after hours support will be available through our automated system.  Please have your machine's serial number ready when calling.

Toll-free: 866-802-8222 - option 2

Support by email

You can send in support requests via our email trouble ticket system.  Email requests are answered during working hours, if you have an after hours support need, and have a 24x7 contract, please phone your request in.

Create a new support ticket