Home Support RMA Request Form

RMA request

Please fill out the following form to request an RMA. Your request will be reviewed for warranty status, if we have any questions please make sure you enter a valid email address and phone number. Full details of our warranty policy can be found here.

RMA requests must be submitted by 2PM Central Standard Time to be considered for same day shipment. However, same day shipment can't be guaranteed based on component availability.

Items marked with (*) are required to be filled out.

Serial number (*)
Please enter your Advanced Clustering system's 6 digit serial number.

Please enter a valid serial number.
Your name (*)

Please enter your full name.
Company / organization

Invalid Input
Email address (*)

Please enter a valid email address
Phone number (*)
Please enter a phone number where you can be reached, if we need to discuss your RMA request.

Please enter a phone number
RMA Type (*)
Select the type of RMA you would like performed, please note that not all types are supported under all warranty packages. We will contact you if there are any discrepancies.

Please choose an RMA type
List of parts to return (*)
Please enter the parts you wish to return, the more descriptive you are the faster we can process your RMA. Include the item description, mfg part#, or serial number if you have it.

You must supply the list of parts you wish to return
Problem / troubleshooting (*)
Please enter the problem(s) you've encountered with the parts, and any troubleshooting or error messages.

You must enter the problem / troubleshooting information.
Shipping Address (*)
Please enter your complete shipping / mailing address. This address needs to be valid for a parcel carrier to deliver to (i.e. UPS or Fedex)

You must enter your shipping address.
Shipping Method (*)
Please choose the type of shipping you'd like for this RMA. Not all shipping methods are covered under all warranties. If you select a shipping method not provided by your warranty there may be a shipping upgrade charge.

Please select your shipping method.
Enter any additional information that will help us in processing your RMA.

Invalid Input
Contact Info

Support by phone

Our technical support department is open 9AM to 5PM CST.  If you have a 24x7 support contract after hours support will be available through our automated system.  Please have your machine's serial number ready when calling.

Toll-free: 866-802-8222 - option 2

Support by email

You can send in support requests via our email trouble ticket system.  Email requests are answered during working hours, if you have an after hours support need, and have a 24x7 contract, please phone your request in.

Create a new support ticket